Cancellation Policy

Cancellations must be notified to and received by us in writing (preferably by email) and once received we will confirm and process your cancellation request. 

We offer Flexible Cancellation which removes the stress and worry from booking your holiday. You can cancel your Booking and obtain a full refund of the accommodation costs you have paid for up to sixty (60) days prior to your Holiday Commencement Date.  

For any cancellations made between sixty (60) and forty five (45) days prior to your Holiday Commencement Date you will obtain a 50% refund of any accommodation costs you have paid.

If you cancel later than forty five (45) days prior to your Holiday Commencement Date, then we cannot refund any of the accommodation costs you have paid, as we will have incurred costs and are unlikely to be able to re-let our accommodation in such a short period of time.

If a cancellation is made sixty (60) days or less prior to your Holiday Commencement Date, we will make every effort to re-sell the accommodation cancelled dates, either at the full rate or at a discounted rate, at our discretion. If we are successful in re-selling the dates, we will refund you the amount recovered from the re-sale of the accommodation.

Please note there will be an administration charge of £50 for all cancellations made within any time period following your booking.

However, we ask that you give us as much notice as possible about your cancellation.

For any reason relating to a cancellation, we strongly recommend you take out your own travel insurance for UK holidays, which covers booking cancellations. This will give you the peace of mind that you will get your money back if you need to cancel your holiday at almost the last minute. If you choose not to, then you accept responsibility for any loss that you may incur due to your cancellation.

CANCELLATION BY US FOR REASONS BEYOND OUR CONTROL (“FORCE MAJEURE”)

We won’t be deemed to be in breach of this Contract, or otherwise liable to you, by reason of any delay in performance or non-performance of any of our obligations in this Contract to the extent that such delay or non-performance is caused by circumstances beyond our reasonable control (for example if access to and use of our property is prevented by fire, flood, exceptional weather conditions, epidemics, pandemics, destruction/damage, internet or other communications failure, blocked roads, war/terrorism, nuclear/radioactive disaster affecting us or our property) (these are sometimes referred to as “Force Majeure Events”).

If for any reason beyond our control we are forced to cancel your Booking (or bring it to an end early) due to a Force Majeure Event affecting us or our property we will refund you the full amount of your remaining lodging costs based on the time of your booking remaining. This will be the full extent of our liability and no additional compensation, expenses or costs (such as travel or replacement lodging costs) will be payable.